In today's challenging economic environment, Executives are under immense pressure to enhance cost efficiency and implement cost-cutting measures. Global Business Services (GBS) has been a cornerstone for organizations aiming to streamline their General and Administrative (G&A) expenses. In this session Hartmut Müller will delve into how ServiceNow and our customers are being supported to achieve significant cost reductions. We will also explore the transformative potential of emerging technologies such as Agentic AI in driving further efficiencies and innovation.