AI
Understanding Customers, Connecting Processes: AI Agents in CRM

Understanding Customers, Connecting Processes: AI Agents in CRM

May 21, 2025

Modern CRM systems are increasingly benefiting from intelligent AI agents operating on a central platform. This creates a learning system that automates, connects, and future-proofs customer processes.

To read the whole article, you need to log in

Selected content is reserved for TECH members

Table of content

Not a Member? Stay Ahead of Industry Trends

Subscribe for the latest insights, event updates, and exclusive opportunities in the tech sector.

stay informed

Blog

Jun 10, 2025

Reinvent or Retreat: Business Leadership in the Age of AI

Why strategic foresight and not just technological adoption will define tomorrow’s market leaders.

Apr 25, 2025

Beyond the Screen: How Spatial Computing Is Reshaping Industry

Dassault Systèmes and Apple are bringing immersive collaboration to the enterprise. In this interview, Tom Acland, CEO of 3DEXCITE, Dassault Systèmes, explains how spatial computing enables a new kind of interaction with virtual twins – and why this marks more than just another step in digital transformation.

Apr 15, 2025

European Artificial Intelligence Act (EU AIA)

With the Artificial Intelligence Act (AIA), the European Commission has presented a draft law to regulate artificial intelligence (AI), which regulates the use of AI in research and industry based on risk categories and even prohibits it if the risk is unacceptable. The law affects providers and users of AI systems within the EU, even if they are based outside the EU, and provides for high penalties in the event of violations to strengthen protection against automated decision-making and ensure data sovereignty.